Pestalozzi Children’s Education Society (hereinafter referred to as “PCES”) is committed to fostering a transparent and supportive relationship with its donors, sponsors, and well-wishers. This Cancellation and Refund Policy outlines the terms and conditions under which donations made to PCES may be cancelled or refunded.

1. Donation Cancellation Policy

1.1 Online Donations:

  • Donations made online via the PCES website (www.pestalozzi.in) are processed through secure payment gateways. Once a donation is confirmed and the payment is successfully processed, it cannot be cancelled. We urge all donors to carefully review the donation amount and other details before proceeding with the donation.

1.2 Offline Donations:

  • For donations made via cheque, demand draft, or direct bank transfer, cancellations may be considered on a case-by-case basis. However, once the funds have been deposited into PCES’s bank account, cancellations will not be possible.

1.3 Automatic Recurring Donations:

  • Donors who have set up automatic recurring donations through the website may cancel future donations at any time by logging into their account on the PCES website and updating their donation preferences. Cancellations will apply to future payments only and will not affect payments already processed.

2. Refund Policy

2.1 Eligibility for Refunds:

  • Refunds for donations will be considered only in cases where a transaction was made in error, such as a duplicate transaction or an incorrect amount being donated.
  • Refund requests must be made within 7 days of the donation date. Requests made after this period will not be considered.

2.2 Procedure for Refund Requests:

  • To request a refund, donors must send an email to info@pestalozzi.in with the following details:
    • Full Name
    • Contact Information
    • Date of Donation
    • Donation Amount
    • Reason for Refund Request
    • Transaction ID or Reference Number
  • The refund request will be reviewed by the PCES finance team, and the donor will be notified of the decision within 10 business days.

2.3 Processing of Refunds:

  • If a refund is approved, it will be processed within 15 business days from the date of approval. The refund will be credited back to the original payment method used during the donation.
  • In the case of donations made via cheque or direct bank transfer, the refund will be processed through NEFT/RTGS to the donor’s bank account after obtaining the necessary bank details.

3. Non-Refundable Donations

3.1 Purpose-Specific Donations:

  • Donations made toward a specific cause, project, or event organized by PCES are generally non-refundable. Donors are encouraged to thoroughly review the details of the campaign before making a donation.

3.2 Utilization of Funds:

  • Once the donated funds have been utilized for the specified purpose, no refunds will be entertained. The donor will be provided with a report on how the funds were used upon request.

4. Tax Exemption Certificates

4.1 Issuance of Receipts:

  • All donors will receive a donation receipt along with the 80G tax exemption certificate (if applicable) via email within 10 business days of the donation being processed.

4.2 Amendments to Receipts:

  • In case of any errors in the donation receipt, donors may request amendments by contacting info@pestalozzi.in. Corrections will be made promptly, and the amended receipt will be issued within 7 business days.

5. Contact Information

For any queries related to this Cancellation and Refund Policy, donors can contact us at:

Pestalozzi Children’s Education Society
Address: 410, Panchwati Garden, Opp. Arogya Bhava, Bariatu Road, Ranchi-834009
Email: info@pestalozzi.in
6. Amendments to the Policy

PCES reserves the right to modify or amend this Cancellation and Refund Policy at any time. Changes to the policy will be posted on this page and will be effective immediately upon posting.